Marketing

In the era of infinite information, human-to-human approach seems to become the most important sales-driving force. But implementing H2H marketing, which is a true paradigm shift, can be hard after many years of traditional models. The translation strategy lacks ‘a human touch’ in many B2 companies working with industries and technologies. A customer-centric strategy might be the most misunderstood component of marketing communications. It requires to focus on the customers’ experience and to understand what they like and need. Meaningful communication—conversational, story-driven, and even humorous—is easier said than done.